HandMade Mandarina

Terms and Conditions

Welcome to HandMade Mandarina! By accessing or using our website and services, you agree to comply with the following terms and conditions.

Orders and Payments

All orders are subject to availability.
Prices are listed in US Dollars and may be subject to taxes and shipping fees.
Payment must be completed at checkout through our secure payment system.

Shipping and Delivery

Orders are processed within 2-3 business days.
Shipping times may vary based on location. HandMade Mandarina is not responsible for delays caused by shipping providers or customs.

Product Information

We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free. HandMade Mandarina reserves the right to correct errors and update product details without prior notice.

User Conduct

You agree to use our website and services responsibly and in compliance with all applicable laws. Any misuse of our website, such as unauthorized access or fraudulent activity, is strictly prohibited.

Limitation of Liability

HandMade Mandarina is not liable for any direct, indirect, or consequential damages resulting from the use of our website or services. This includes, but is not limited to, lost profits, data loss, and unauthorized access to personal information.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website indicates acceptance of the updated terms.

terms and conditions and shipping fees

We want you to be happy with your purchase from HandMade Mandarina! If you are not satisfied, please review our return policy below.

Eligibility for Returns

Items must be returned within 14 days of receiving your order.
Products must be unused, in their original packaging, and in the same condition as when you received them.
Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

Return Process

Contact us at admin@handmademandarina.com to initiate a return.
Provide your order number and details about the item(s) you wish to return.
Once approved, we will provide you with return instructions.

Refunds

Refunds will be issued to the original payment method once we receive and inspect the returned item(s).
Shipping costs are non-refundable.
You will be responsible for paying the return shipping costs, unless the item was damaged or defective.

Exchanges

If you need to exchange an item for a different size or color, please contact us at admin@handmademandarina.com. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving the item. Include photos of the damaged product, and we will work with you to resolve the issue.